The move from AI to business

Artificial intelligence is a marvel of human design that continues to improve over the years, earning praise from people all over the world. An AI that can post to Twitter has become something of a miracle, but how much more can it come in the next five years? Realistic robots, smart homes, and smart software are here, so what’s next? The key is to look at the traditional business model and where AI can make its mark.

When we consider how a company is managed, a similar model begins to be seen: the most intelligent is the boss who manages the workers in the best way that they think. With AI’s ability to mine vast amounts of data and analyze it faster than any human, it’s easy to see why one company in China has already employed an AI “Boss” to analyze market changes. This move is the beginning of what you see as a complete change from the traditional human model to one of the powers of the computer. AI is much more efficient and consistent than any human being can be. He’ll never need a day off, he’ll never lose interest in his homework, and best of all, he won’t go against what you say. In the next five years, this will see many corporations turning to computer-only workforces for maximum efficiency. The article “Evolution of AI: Past, Present, Future” by Christina Aguis even goes so far as to say that “somewhere around 70% to 90% of all initial customer interactions are likely to be performed or managed by AI” . AI is likely to become almost our entire workforce, increasing efficiency and revenue, the raison d’être of every business. These companies will be able to expand and provide more comprehensive services to their customers at a lower cost, which will benefit both sides of the relationship between the consumer and the seller. The list of pros for this new generation of AI seems to be a sure way to boost business and the economy, but one cannot help but consider the cons as well.

A global shift in computing jobs and specializations is the most prominent impact of AI in the coming years. Colleges will start pouring more money into these programs to attract more future workers, but this will take funding away from other majors. Those who worked in the jobs now controlled by AI will be forced to find other forms of occupation, causing unemployment in many countries to reach higher levels than ever before. An example of this is within the legal system. Judges are used to officiate legal matters, major and minor. With AI, all the smaller cases that don’t require a lot of creativity and critical thinking will be passed to programs to reduce time. Therefore, all human judges will only be needed for larger cases that are few and far between, drastically reducing the hours anyone can work (Aguis). The final con of this AI evolution comes in the form of class division. As far superior AI becomes increasingly integrated into business, those who once held those positions will be forced to take lower-paying jobs within other corporations. The only human employee that will be needed will be those in positions of power who already earn top-tier salaries. With those people earning more and middle class workers being laid off, the middle class will begin to shrink exponentially, leaving a gap within society as a whole. As you can see, although AI is going to be revolutionary for business, the full implications of this are not as positive as you might think.

Looking both ways, it seems that the direction of this AI evolution heavily favors the upper class. Those who are rich will continue to earn more, while those below them will fall further behind. To compensate for this, government intervention will be required to maintain certain amounts of positions for human workers and also the extent to which the AI ​​will control within. Whether this will happen worldwide is unknown considering the vast differences in government policies, but no AI will arrive without protests from everyone around the world.

In five years, online businesses and markets will not work without the help of AI. These businesses will run at peak performance all the time without worrying about the morale or health of the workers. However, with these benefits also comes a cost. Replacing humans with robots will cause unemployment, rapid changes in workforce presence, and declines in the already shrinking middle class. This is where the advancement of AI prevails forever as a drive to get more money.