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As you have probably heard, in September 2005, Microsoft strategically renamed its ERP applications: Microsoft Great Plains to Microsoft Dynamics GP, Microsoft Navision to Microsoft Dynamics NAV, Microsoft Axapta to Microsoft Dynamics AX, Microsoft CRM to Microsoft Dynamics CRM, Microsoft Solomon to Microsoft Dynamics SL. As Project Green rolls out, you should expect more logic to be ported to Microsoft Business Portal and Microsoft Outlook (currently, Microsoft CRM has an Outlook client, and Microsoft Small Business Accounting allows you to generate invoices in Outlook directly, as well as promoting contacts from Outlook to SBA).

As we see and expect new trends in the high-tech and business systems market, remote and offshore support will take a substantial market share in 2006-2010. The Microsoft event plans to have special partnership models for Business Processes Outsourcing (BPO) partners, who will enter your AP/AR documents into the system and prepare reports for you.
In this small article we will consider the alternatives and directions of Microsoft Great Plains offshore remote support:

o Technical Feasibility. As we watch the parade of Internet-based remote technologies: Terminal Services, Citrix, Web Sessions, Skype, PCAnywhere, Vonage/VOIP (with US-based phone numbers physically located abroad), we believe this it’s just a matter of time. (Let’s give it five years, until 2010) when the consultant who drives to the client’s physical location/office will go down in history

or time zones. Well yes, you’re right. Other countries are located in different time zones, especially the Great Plains gurus in the Philippines (remember Match Data Great Plains Project Accounting?). The Philippines and India are nearly 12 hours from the United States. However, South America is found at the same time: Brazil, Argentina, Uruguay, Mexico; these are probably smaller groups of offshore companies and BPOs, but the time zone advantage is obvious.

o Pure offshore vs. Local consulting. Once again, the choice is yours; In our opinion, pure foreign is not the best option; Offshore consultants and developers must also have experience dealing with clients face-to-face, which means they must have local consulting practice in their home countries.

o Dexterity, VBA, Web Services. Here we mean the IT folks: in our opinion, the best offshore project is Microsoft Dexterity (or Great Plain Dexterity) software development.

or Precious Islands. If you are in Bermuda, Bahamas, Puerto Rico, Jamaica, Palau, Fiji, Tahiti, you are probably underserved and overpaying consultants flying in from Miami, Manila, Paris, Chicago, NY, LA. The same must be said for rural communities in the US/Canada.

o Historical trend of ERP. Well, if you go with Microsoft Business Solutions, you may still have a legacy of products: IBM Lotus Notes Domino, Oracle Financials/Applications/E-Business Suite, SAP, PeopleSoft, JDEdwards, Accpac, Siebel, SalesLogix. You may need integration, data conversion, customization, and heterogeneous reporting. Again, in our opinion, you should consider an inexpensive offshore solution for these time consuming developer projects.

o Brazil – rising star of offshore software development. Offshore development is generally attributed to India; in our opinion, Brazil has the same or better opportunities; in Brazil we have clients from Microsoft Navision, CRM and Axapta. From Brazil we can serve you Portuguese (peninsular Portugal) and Spanish (Spain-Madrid-Barcelona-Málaga-Bilbao, Mexico, Peru, Bolivia, Chile, Argentina, Costa Rica, Salvador, Nicaragua, Guatemala, Panama, Belize)

or BPO. We currently offer these services from India. We have investments in our Indian subsidiary and it is strategic for the BPO market

Feel free to call us: 1-630-961-5918, 1-866-528-0577, [email protected]

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