Maintenance of quality safety standards in the hotel industry

Hotel security, regarding surveillance, requires security officers who are fully trained; Registered with PSIRA, trained and knowledgeable, and of course presentable and well groomed. Especially where service offerings and the appearance of service elements in the hospitality industry are of great importance, it is vital that hotels/lodges have a security surveillance solution that works in parallel with presentation and standards. of service.

On the other side of the fence, where the private security industry is served by a large number of security companies, it is evident that in some areas of the security industry there is a perceived lack of involvement in customer contact and in on-site experiences, and as a consequence, affects the quality of the service provided.

In perspective, it has been seen that a 360-degree security offer is what hotels and accommodations really need. A private security company that adds value to its hotel security offering by providing a full service security solution that is transparent in all aspects of service delivery is what ensures competitive advantage.

Furthermore, it is not only important to simply offer an excellent security service (or the concept thereof), but also to maintain and maintain the quality and level of security services provided to these hotels and hostels.

How to maintain the quality standards of the Security Service provided to Hospitality clients:

1. Inspect the facilities. Here, it is important to ensure that all physical security measures are in place, for example fencing, surveillance, presence of guards and security equipment.

2. Analyze the perceptions regarding the guests, personnel and managers of the establishment to know the general satisfaction towards the existing security company in the hotel/lodge.

3. Measure the current level of service provision in terms of basic service elements related to existing ones: security guard service, duties and achievements of security guards, security-specific training of security officers/security guards , and if the hotel’s security procedures are followed, which impacts on the general aspects of service provision.

4. Review the quality of the specific elements of the hotel security service that is available, to indicate the output quality of the elements of the service that is measured in terms of whether they are present and the degree of satisfaction with the performance of these elements of the service. service. .

5. Record the results of the above, where the result indicates the quality of performance of your current security offering.

6. Use the result to focus specifically on improving current surveillance services and hotel security management, ensuring that these elite standards are consistently followed, where high levels of quality and customer care become the point of focus in all areas of service delivery.

As mentioned above, engaging customers in the service experience and building a relationship with these customers is what really sets one security company apart from another. Through customer involvement, the service provided is constantly improved and customer needs are met through constant communication.