Community Property Manager: What Common Signs Point to Management Issues?

Managing a community is a task often undertaken by the board of the homeowners association, volunteers, or a professional services company. The responsibilities of a property manager can be rigorous depending on the number of houses or condos that are supervised. It is difficult for inexperienced people to know the legal processes that must be followed when renting or selling these properties. There are many regulations directly related to resident leasing. An incorrect decision can lead to undesirable legal issues. A community property manager is an experienced person who can take care of legal and day-to-day matters to assist the association or owner in the operations of the property. Any group that is already using these services can know the direct benefits received. It is important to do intermittent evaluations of the site administrator’s performance.

Condominium Management: Judging the Performance of Managers

The management of the condominium must be reliable in order for it to be beneficial. How can an owner or association judge the reliability and professionalism of a manager? Begin by referring to complaints submitted by tenants. Have people mentioned a bad attitude? Is maintenance being neglected or not of the expected quality? Do inspections appear to be done at infrequent intervals? Other signs that point to a lack of professionalism are phone calls that are not returned or resolved in the payment of fees. All of this points to poor condominium management.

The association board and manager can be more aware of the exact responsibilities by consulting the detailed service agreement. The agreement must be precisely defined to avoid later disputes due to dissatisfaction with the service. If not, these kinds of problems will be inevitable. The board or owners must accept nothing less than exceptional professionalism and performance. However, it is important to remember that a manager may have to set limitations to make the job achievable. Clear task identification initially keeps everyone on the right track, and providing documentation can be used as a benchmark in the future.

Evaluate the performance of the condominium management by comparing the tasks handled with those described in the agreement. The job can be overwhelming for the manager if maintenance, calls, meetings, and correspondence with tenants are not specified in the agreement. When a supervisor is doing his best and there is too much to handle, some associations form committees to handle processes such as minor maintenance. These committees may contact the on-site administrator to discuss current issues that may need further follow-up.

The source of management complaints must also be taken into account. A tenant who does not like forced collection of fees can file a complaint due to dissatisfaction. If the management professional complied with the policy and showed respect, then the complaint should not be a cause for concern. Supervisors who are continually rude to tenants are a problem. Lack of professionalism is a problem that must be resolved quickly. Widespread complaints are also a sign of trouble. Typical complaints often involve maintenance or attitude, but more serious problems should be recorded with cited examples. The service provider should be informed about the poor performance of the community property manager. They can review documented problems and try to improve the manager’s performance or offer alternative solutions.